Translating satisfaction determination from health care to the automotive industry
Year of publication: |
December 2016
|
---|---|
Authors: | Meinzer, Stefan ; Prenninger, Johann ; Vesel, Patrick ; Kornhuber, Johannes ; Volmer, Judith ; Hornegger, Joachim ; Eskofier, Björn M. |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 10.2016, 4, p. 651-685
|
Subject: | Customer satisfaction | Patient satisfaction | Automotive industry | Health care | BMW | Kfz-Industrie | Kundenzufriedenheit | Deutschland | Germany | Patienten | Patients | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Gesundheitsversorgung |
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