Trying to complain : the impact of self-referencing on complaining intentions
Year of publication: |
2011
|
---|---|
Authors: | Hansen, Ha°vard ; Samuelsen, Bendik M. ; Andreassen, Tor Wallin |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 35.2011, 4, p. 375-382
|
Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
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