The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Year of publication: |
2011
|
---|---|
Authors: | Frey, Regina Viola ; Bayón, Tomás |
Published in: |
Enhancing knowledge development in marketing ; Vol. 21. - Red Hook, NY : Curran Associates, ISBN 978-1-61782-253-7. - 2011, p. 277-283
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Unternehmensberatung | Consultancy services |
-
Paposa, Kamalpreet Kaur, (2024)
-
Frey, Regina Viola, (2013)
-
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens, (2017)
- More ...
-
Frey, Regina Viola, (2013)
-
Attracting and retaining generation Y knowledge worker talent
Terjesen, Siri, (2008)
-
The customer employee relationship revisited : a new perspective for human capital management?
Frey, Regina Viola, (2010)
- More ...