Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Year of publication: |
2016
|
---|---|
Authors: | Martínez-Tur, Vicente ; Estreder, Yolanda ; Moliner, Carolina ; Sánchez-Hernández, Rosa María ; Peiró, José Ma |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 4, p. 430-447
|
Subject: | Fairness | Costumer satisfaction | Nonlinear | Asymmetrical | Maximization | Under-over benefitting perceptions | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Nichtlineare Regression | Nonlinear regression | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality |
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