Under-over benefitting perceptions and evaluation of services
Year of publication: |
2016
|
---|---|
Authors: | Martínez-Tur, Vicente ; Estreder, Yolanda ; Moliner, Carolina ; Sánchez-Hernández, Rosa María ; Peiró, José Mª |
Published in: |
Journal of Service Theory and Practice. - Emerald Group Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 26.2016, 4, p. 430-447
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Fairness | Customer satisfaction | Nonlinear | Asymmetrical | Maximization | Under-over benefitting perceptions |
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