Understanding complex service systems through different lenses : an overview
Year of publication: |
2012
|
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Authors: | Briscoe, Gerard ; Keränen, Krista ; Parry, Glenn |
Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 30.2012, 5, p. 418-426
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Subject: | Dienstleistung | Services | Kommunale Dienstleistung | Local public services | Interdisziplinäre Forschung | Interdisciplinary research | Kundenintegration | Customer integration | Komplexe Systeme | Complex systems | Informationstechnik | Information technology |
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