Understanding hospital innovation enabled customer-perceived quality of structure, process, and outcome care
Year of publication: |
2011
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Authors: | Wu, Ing-long ; Hsieh, Pi-jung |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 1/2, p. 227-241
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Subject: | Innovation | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Taiwan |
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