Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Year of publication: |
January 2018
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Authors: | Mitropoulos, Panagiotis ; Vasileiou, Konstantinos ; Mitropoulos, Ioannis |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 40.2018, p. 270-275
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Subject: | Patients' satisfaction | HCAHPS | Nationwide survey | Greece | Public hospital | Griechenland | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Patienten | Patients | Gesundheitsversorgung | Health care |
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