Managing self-service technology service quality to enhance e-satisfaction
Sakun Boon-itt (Department of Operations Management, Thammasat Business School, Bangkok, Thailand)
| Year of publication: |
2015
|
|---|---|
| Authors: | Boon-itt, Sakun |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 4, p. 373-391
|
| Subject: | Service quality | E-commerce | Self-service technology | Service operations | Dienstleistungsqualität | Selbstbedienung | Self-service | Internet | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-01-2015-0013 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011448195