Exploring satisfaction in business-to-business services : a path-analytic approach
Piyush Kumar; Mayukh Dass; Omer Topaloglu
| Year of publication: |
2011
|
|---|---|
| Authors: | Kumar, Piyush ; Dass, Mayukh ; Topaloglu, Omer |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 5.2011, 1, p. 13-27
|
| Subject: | Lieferantenmanagement | Supplier relationship management | Unternehmensdienstleistung | Business services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | IT-Dienstleister | IT service provider | Multivariate Analyse | Multivariate analysis | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-010-0099-x [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009535278