Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Year of publication: |
2015
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Authors: | Dedeoğlu, Bekir Bora ; Kucukergin, Kemal Gurkan ; Balıkçıoğlu, Sevgi |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 32.2015, Supplement 1, p. 42-61
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Subject: | Image | perceived value | pleasure | servicescape | behavioral intentions | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value |
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