UnivQual : a holistic scale to assess student perceptions of service quality at universities
Year of publication: |
2019
|
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Authors: | Marimon, Frederic ; Mas-Machuca, Marta ; Berbegal-Mirabent, Jasmina ; Llach, Josep |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 2, p. 184-200
|
Subject: | assessment | higher education | perceived service quality | student satisfaction | university governance | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception |
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