"Untact" : a new customer service strategy in the digital age
Sang M. Lee & DonHee Lee
| Year of publication: |
2020
|
|---|---|
| Authors: | Lee, Sang M. ; Lee, Donhee |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 14.2020, 1, p. 1-22
|
| Subject: | Industry 4.0 | Digital age | Untact service | Untact technologies | Digitalisierung | Digitization | Social Web | Social web | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-019-00408-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012172751