User-oriented quality assessment of IT-supported healthcare processes : a position paper
Year of publication: |
2010
|
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Authors: | Ammenwerth, Elske ; Breu, Ruth ; Paech, Barbara |
Published in: |
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers. - Berlin : Springer, ISBN 3-642-12185-3. - 2010, p. 617-622
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Subject: | Qualitätsmanagement | Quality management | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality |
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