Users as sources of radical service innovation : a closer look into opportunities for integrating service lead users in service development
Year of publication: |
2011
|
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Authors: | Skiba, Florian ; Herstatt, Cornelius |
Published in: |
Practice-based innovation : insights, applications and policy implication. - Berlin [u.a.] : Springer, ISBN 978-3-642-21722-7. - 2011, p. 233-253
|
Subject: | Dienstleistungssektor | Service industry | Innovation | Dienstleistung | Services | Produktentwicklung | New product development | Kundenintegration | Customer integration | Innovationsmanagement | Innovation management |
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