Users as sources for radical service innoavtions : opportunities from collaboration with service lead users
Year of publication: |
2009
|
---|---|
Authors: | Skiba, Florian ; Herstatt, Cornelius |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 12.2009, 3, p. 317-337
|
Subject: | Dienstleistung | Services | Innovation | Kunden | Customers |
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