Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience
Year of publication: |
2023
|
---|---|
Authors: | Silva, Susana C. ; De Cicco, Roberta ; Vlačić, Božidar ; Elmashhara, Maher Georges |
Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 51.2023, 3, p. 285-305
|
Subject: | Chatbots | E-retailing | Flow | Perceived risk | Social influence | Trust | Risiko | Risk | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
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