Using citizen surveys to influence and document culture change in local government
Year of publication: |
2012
|
---|---|
Authors: | Rivenbark, William C. ; Ballard, Evans C. |
Published in: |
Public performance & management review. - Philadelphia, PA : Taylor Francis Group, ISSN 1530-9576, ZDB-ID 2026052-0. - Vol. 35.2011/12, 3, p. 475-484
|
Subject: | North Carolina | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Öffentlicher Sektor | Public sector |
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