Using neutral sentiment reviews to improve customer requirement identification and product design strategies
Min Zhang, Lin Sun, G. Alan Wang, Yuzhuo Li, Shuguang He
| Year of publication: |
2022
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|---|---|
| Authors: | Zhang, Min ; Sun, Lin ; Wang, G. Alan ; Li, Yuzhuo ; He, Shuguang |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 254.2022, p. 1-17
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| Subject: | Neutral sentiment | Kano model | Sentiment analysis | Online reviews | Topic modeling | Produktgestaltung | Product design | Konsumentenverhalten | Consumer behaviour | Emotion | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Theorie | Theory | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2022.108641 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013461611