Using question order for predictive service quality measures
| Year of publication: |
2008
|
|---|---|
| Authors: | Demoranville, Carol W. ; Bienstock, Carol C. ; Judson, Kim |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 2-3, p. 255
|