Using strategic idleness to improve customer service experience in service networks
Year of publication: |
2014
|
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Authors: | Baron, Opher ; Berman, Oded ; Krass, Dmitry ; Wang, Jianfu |
Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 62.2014, 1, p. 123-140
|
Subject: | strategic idleness | threshold-based policy | customer service experience | service network | Kundenservice | Customer service | Norwegen | Norway | Dienstleistungsqualität | Service quality | Unternehmensnetzwerk | Business network | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry |
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