Utility Benchmarking : Public Reporting of Service Performance
Year of publication: |
2012
|
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Authors: | Kingdom, Bill ; Jagannathan, Vijay |
Publisher: |
Washington, DC : World Bank |
Subject: | Benchmarking | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Öffentliche Dienstleistung | Public services |
Extent: | Online-Ressource |
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Series: | Viewpoint ; Note no. 229 (March 2001) |
Type of publication: | Book / Working Paper |
Language: | English |
Other identifiers: | hdl:10986/11388 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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