Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Haithem Zourrig; Jean-Charles Chebat
Year of publication: |
2009
|
---|---|
Authors: | Zourrig, Haithem ; Chebat, Jean-Charles |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 1.2009, 2, p. 145-159
|
Saved in:
Saved in favorites
Similar items by person
-
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem, (2009)
-
Zourrig, Haithem, (2009)
-
Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem, (2014)
- More ...