Warranty fraud management : reducing fraud and other excess costs in warranty and service operations
Year of publication: |
2016
|
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Authors: | Kurvinen, Matti ; Töyrylä, Ilkka ; Murthy, D. N. P. |
Publisher: |
Hoboken, [New Jersey] : Wiley |
Subject: | Betrug | Fraud | Kundenservice | Customer service | Wirtschaftskriminalität | Economic crime | Garantie | Warranty |
Extent: | 1 online resource (402 pages). |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based upon print version of record |
ISBN: | 978-1-119-23970-3 ; 1-119-27757-4 ; 978-1-119-27757-6 |
Source: | ECONIS - Online Catalogue of the ZBW |
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