Webographics and perceived service quality : an Indian e-retail context
Year of publication: |
2017
|
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Authors: | Kalia, Prateek |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 8.2017, 3, p. 152-168
|
Subject: | webographics | electronic retail | perceived service quality | computer experience | internet experience | webskill | usage level | connection speed | mobile operating system | data plan | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Indien | India | Internet | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications |
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