When Customers Talk … Turn What They Tell You into Sales
Year of publication: |
2006
|
---|---|
Authors: | Reinecke Flynn, Leisa |
Published in: |
Journal of Consumer Marketing. - Emerald Group Publishing Limited, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 23.2006, 4, p. 229-229
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer service management | Customer loyalty | Consumer psychology |
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