When do loyalty programs work? : the moderating role of design, retailer-strategy, and country characteristics
Year of publication: |
2020
|
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Authors: | Bombaij, Nick J. F. ; Dekimpe, Marnik G. |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 37.2020, 1, p. 175-195
|
Subject: | International marketing | Loyalty program | Program design | Retail positioning | Kundenbindungsprogramm | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Internationales Marketing | Konsumentenverhalten | Consumer behaviour |
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