Who should handle retail? : vertical contracts, customer service, and social welfare in a Chinese mobile phone market
Year of publication: |
March 2015
|
---|---|
Authors: | Li, Jia ; Moul, Charles C. |
Published in: |
International journal of industrial organization. - Amsterdam [u.a.] : Elsevier, ISSN 0167-7187, ZDB-ID 875355-6. - Vol. 39.2015, p. 29-43
|
Subject: | Marketing channel switch | Vertical relationships | Revenue-sharing contract | Customer service | Structural models | Mobile phones | Mobiltelefon | Mobile phone | Kundenservice | Vertriebsweg | Distribution channel | Mobilkommunikation | Mobile communications | Lieferantenmanagement | Supplier relationship management | Vertikale Integration | Vertical integration | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Telekommunikationssektor | Telecommunications industry | Beziehungsmarketing | Relationship marketing |
-
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari, (2013)
-
Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping, (2013)
-
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo, (2017)
- More ...
-
Hoping Grey Goes Green : Air Pollution's Impact on Consumer Automobile Choices
Li, Jia, (2016)
-
Hoping grey goes green : air pollution's impact on consumer automobile choices
Li, Jia, (2017)
-
Li, Jia, (2015)
- More ...