Who stole my customer?? : Winning strategies for creating and sustaining customer loyalty
Harvey Thompson
| Year of publication: |
2004 ; 1. print.
|
|---|---|
| Authors: | Thompson, Harvey |
| Publisher: |
Upper Saddle River , NJ [u.a.] : Pearson Prentice Hall |
| Subject: | Customer relations | Consumer satisfaction |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, , 210 S. : Ill., graph. Darst. 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 0-13-145356-4 |
| Source: |
Persistent link: https://www.econbiz.de/10004501470