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The acceptance of responsibility and expressions of regret in organizational apologies after a transgression
Pace, Kristin M., (2010)
Kommunikationsstrategien bei Produktkrisen und Rückrufsituationen
Standop, Dirk, (2009)
Integrating moral outrage in situational crisis communication theory : a triadic appraisal model for crises
Coombs, W. Timothy, (2023)