Who uses tips as a reward for service and when? : an examination of potential moderators of the service-tipping relationship
Year of publication: |
2012
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Authors: | Lynn, Michael ; Jabbour, Patrick ; Kim, Woo Gon |
Published in: |
Journal of economic psychology : research in economic psychology and behavioral economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-4870, ZDB-ID 865181-4. - Vol. 33.2012, 1, p. 90-103
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Subject: | Tipping | Service | Relative thinking | Social norms | Service industry | Dienstleistungssektor | Soziale Norm | Social norm | Trinkgeld | Tipping behaviour | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing |
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