Why go to a Hospital Minor Care Clinic? Considerations Important to the Patient

The purpose of this study is to explore factors that influence patients to seek help from a hospital minor care center— a unique self-selection method of triage for emergency service. This research was conducted as a qualitative single case study; our sample size was 19 patients. Interviews were our most utilized data collection method. However, we also collected observations in the waiting and treatment areas. Findings revealed four main influences on patient decisions to come to the minor care clinic: immediate cost, convenience, self-assessment and quality.