Wine production as a service experience – the effects of service quality on wine sales
Year of publication: |
2002
|
---|---|
Authors: | O’Neill, Martin ; Palmer, Adrian ; Charters, Steven |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 16.2002, 4, p. 342-362
|
Publisher: |
MCB UP Ltd |
Subject: | Service quality | Measurement | Drinks industry | Australia |
-
Corporate reputation: concept and measurement
Caruana, Albert, (1997)
-
Chua, Chew Lian, (2010)
-
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha, (2015)
- More ...
-
Wine production as a service experience - the effects of service quality on wine sales
O'Neill, Martin, (2002)
-
The effects of perceptual processes on the measurement of service quality
Palmer, Adrian, (2003)
-
O'Neill, Martin, (2000)
- More ...