Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Year of publication: |
2016
|
---|---|
Authors: | Cho, Meehee ; Bonn, Mark A. ; Han, Su Jin ; Lee, Kyung Hee |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Group Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 28.2016, 12, p. 2888-2912
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Emotional exhaustion | Emotional intelligence | Perceived organizational support | Service performance | Workplace incivility | Restaurant management |
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