Writing a credible form letter: implications for hospitality and tourism service recovery strategy
Year of publication: |
2009
|
---|---|
Authors: | DeWitt, Tom ; Martin, Drew |
Other Persons: | Woodside, Arch (ed.) |
Published in: |
International Journal of Culture, Tourism and Hospitality Research. - Emerald Group Publishing Limited, ISSN 1750-6190, ZDB-ID 2276899-3. - Vol. 3.2009, 4, p. 361-368
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Hospitality management | Customer loyalty | Tourism | Complaints |
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