You abuse but I will stay : the combined effects of job stress, customer abuse, and emotional intelligence on employee turnover
Year of publication: |
2017
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Authors: | Kashif, Muhammad ; Braganca, Eliane ; Awang, Zainudin ; De Run, Ernest Cyril |
Published in: |
The journal of management development. - Bingley : Emerald Group Publishing Limited, ISSN 0262-1711, ZDB-ID 83190-6. - Vol. 36.2017, 7, p. 899-914
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Subject: | Pakistan | COR theory | Customer abuse | Organizational turnover | Workplace emotions | Emotion | Arbeitsmobilität | Labour mobility | Stress | Work stress | Intelligenz | Intelligence | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention |
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