Zieldimensionen von Social CRM
Year of publication: |
2015
|
---|---|
Authors: | Lehmkuhl, Tobias ; Jung, Reinhard ; Küpper, Torben ; Wieneke, Alexander |
Published in: |
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung. - München : Beck, ISSN 0935-0381, ZDB-ID 649545-X. - Vol. 27.2015, 7, p. 409-414
|
Subject: | CRM | Social CRM | Social Media | Web 2.0 | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Online-Marketing | Internet marketing |
-
Dynamics of customer interaction on social media platforms
Baumöl, Ulrike, (2016)
-
Linking social media to customer relationship management (CRM) : a qualitative study on SMEs
Guha, Sushmita, (2018)
-
Agnihotri, Raj, (2017)
- More ...
-
Social Customer Relationship Management
Jung, Reinhard, (2016)
-
Impact of social CRM technology use on social CRM performance : an organizational perspective
Küpper, Torben, (2016)
-
Lehrer, Christiane, (2018)
- More ...