Zone of Tolerance as an Effective Management Tool to Assess Service Quality in Singapore's Stockbroking Industry
| Year of publication: |
2008
|
|---|---|
| Authors: | Lobo, Antonio |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 30.2008, 1 (31.12.), p. 39-54
|