Zone of tolerance for banks : a diagnostic model of service quality
Year of publication: |
2009
|
---|---|
Authors: | Nadijri, Halil ; Kandampully, Jay ; Kashif Hussain |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 11/12, p. 1547-1564
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Bank |
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