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accessRights:"restricted"
~isPartOf:"Service business"
~subject:"Online Travel Agency"
~subject:"Reisevermittler"
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Online Travel Agency
Reisevermittler
Travel agency
4
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Spain
2
Spanien
2
Company platform
1
Customer relationship management
1
Customer value
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Dienstleistungssektor
1
E-commerce
1
Efficiency
1
Einzelhandel
1
Electronic Commerce
1
Firm performance
1
Franchising
1
Internet marketing
1
KMU
1
Kundenwert
1
Lieferantenmanagement
1
Online retailing
1
Online travel agency
1
Online-Handel
1
Online-Marketing
1
Political instability
1
Quality management
1
Quality management practices
1
Qualitätsmanagement
1
Relationship quality
1
Relationship quality outcomes
1
Retail trade
1
SME
1
Service experience
1
Service industry
1
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4
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4
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English
4
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Alonso-Almeida, María Mar del
1
Bagur-Femenías, Llorenç
1
Castellanos Verdugo, Mario
1
Chen, Ja-Shen
1
Contreras, Ignacio
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Llach, Josep
1
Ramírez-Hurtado, José M.
1
Vega Vázquez, Manuela
1
Ángeles Oviedo-García, Maria de los
1
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Service business
Journal of travel and tourism marketing
14
International journal of hospitality management
11
Tourism management : research, policies, practice
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of vacation marketing
9
Tourism management perspectives : TMP
8
International journal of contemporary hospitality management
6
Journal of revenue and pricing management
6
Tourism economics : the business and finance of tourism and recreation
5
BWL Tourismus 8-2011
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Tourism review
4
Journal of business research : JBR
3
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
3
Tourism and hospitality research : THR
3
Academy of Management journal : AMJ
2
Discussion paper / Centre for Economic Policy Research
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information technology & tourism
2
Journal of air transport management
2
Journal of destination marketing & management
2
Journal of hospitality and tourism insights
2
Journal of vacation marketing : an international journal
2
Manthan : journal of commerce and management
2
SpringerLink / Bücher
2
Tourism planning & development
2
Asia Pacific business review
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Business history
1
Cornell hospitality quarterly : CQ
1
Digital transformation, strategic resilience, cyber security and risk management
1
Discussion papers / CEPR
1
Economic research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
EuroMed journal of management : EMJM
1
European journal of operational research : EJOR
1
Focus Dienstleistungsmarketing
1
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ECONIS (ZBW)
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1
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
2
Efficiency of travel agency franchises : a study in Spain
Ramírez-Hurtado, José M.
;
Contreras, Ignacio
- In:
Service business
11
(
2017
)
4
,
pp. 717-739
Persistent link: https://www.econbiz.de/10011914941
Saved in:
3
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
4
CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los
;
Vega Vázquez, …
- In:
Service business
9
(
2015
)
4
,
pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
Saved in:
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