The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
María Mar del Alonso-Almeida; Llorenç Bagur-Femenías, Josep Llach
| Year of publication: |
2015
|
|---|---|
| Authors: | Alonso-Almeida, María Mar del ; Bagur-Femenías, Llorenç ; Llach, Josep |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 1, p. 57-75
|
| Subject: | Quality management practices | Customer satisfaction | Small service businesses | Spanien | Spain | Qualitätsmanagement | Quality management | Kundenzufriedenheit | KMU | SME | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Reisevermittler | Travel agency |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-013-0218-6 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011296096