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~isPartOf:"Total quality management & business excellence"
~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Quality management
224
Qualitätsmanagement
224
Dienstleistungsqualität
40
Service quality
40
Firm performance
38
Unternehmenserfolg
38
Lean Management
34
Lean management
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Standardisierung
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quality management
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Performance-Messung
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Lean production
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Kundenzufriedenheit
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total quality management
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SME
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service quality
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TQM
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Antony, Jiju
5
Cudney, Elizabeth A.
5
Materla, Tejaswi
2
Trakulsunti, Yaifa
2
Acar, Eylem
1
Albuquerque, André Philippi Gonzaga de
1
Behdioğlu, Sema
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Bossink, Bart
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Brennan, Atrracta
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Burhan, Hasan Arda
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Carvalho, Raíssa Souto Maior Corrêa de
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Dempsey, Mary
1
Edgeman, Rick
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Ellahham, Samer
1
Elrod, Cassandra C.
1
Filipovic, Jovan
1
Garza-Reyes, Jose Arturo
1
Ghadge, Abhijeet
1
Godinho Filho, Moacir
1
Gupta, Sandeep Kumar
1
Henrique, Daniel Barberato
1
Horvat, Ana
1
Jayaraman, Raja
1
Lizarelli, Fabiane Letícia
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Luong, Chi-Quyen
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Marbouh, Dounia
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Medeiros, Denise Dumke de
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Mu, Yu
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Oliveira, Lucas Ambrósio Bezerra de
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Ramori, Kristen A.
1
Shokri, Alireza
1
Simsekler, Mecit Can Emre
1
Swarnakar, Vikas
1
Vinig, Tsvi G.
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Total quality management & business excellence
Health care management review : HCM review
18
The TQM journal : the international review of organizational improvement
18
Journal of health organization and management
14
Quality management journal : QMJ
12
International journal of productivity and quality management : IJPQM
8
International journal of quality & reliability management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Benchmarking : an international journal
5
Business process management journal
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
IEEE transactions on engineering management : EM
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of production economics
3
International journal of production research
3
International journal of quality and service sciences
3
International journal of six sigma and competitive advantage : IJSSCA
3
Technological forecasting & social change : an international journal
3
Vision : the journal of business perspective
3
Decision sciences
2
Health care management science : a new journal serving the international health care management community
2
Health marketing quarterly
2
Human systems management : HSM
2
International journal of process management and benchmarking : IJPMB
2
Journal of the Operational Research Society
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Service business
2
SpringerLink / Bücher
2
AMS review : official publication of the Academy of Marketing Science
1
Advances in health care management
1
Beiträge zum Gesundheitsmanagement
1
Business horizons
1
Decision
1
Elgar encyclopedias in business and management series
1
Erfolgskonzepte Praxis- & Krankenhaus-Management
1
European journal of operational research : EJOR
1
Gesundheitsökonomische Beiträge
1
Global business & economics review
1
Health care management science
1
Health economics
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ECONIS (ZBW)
12
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
3
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5
Healthcare system quality indicators : the complexity perspective
Horvat, Ana
;
Filipovic, Jovan
- In:
Total quality management & business excellence
31
(
2020
)
2
,
pp. 161-177
Persistent link: https://www.econbiz.de/10012256585
Saved in:
6
A systematic literature review of empirical research in Lean and Six Sigma in healthcare
Henrique, Daniel Barberato
;
Godinho Filho, Moacir
- In:
Total quality management & business excellence
31
(
2020
)
4
,
pp. 429-449
Persistent link: https://www.econbiz.de/10012256614
Saved in:
7
Reducing medication errors using LSS Methodology : a systematic literature review and key findings
Trakulsunti, Yaifa
;
Antony, Jiju
;
Ghadge, Abhijeet
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 550-568
Persistent link: https://www.econbiz.de/10012256630
Saved in:
8
Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
9
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
10
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
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