Shedding light on hospital service failure : findings from Taiwanese medical QCC
Wen-Hong Chiu, Chi-Quyen Luong and Hui-Ru Chi
| Year of publication: |
2020
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|---|---|
| Authors: | Chiu, Wen-Hong ; Luong, Chi-Quyen ; Chi, Hui-Ru |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 15, p. 1718-1737
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| Subject: | healthcare service | hospital service | medical service quality | quality control circle | service failure | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Taiwan | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2018.1505493 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012385056