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isPartOf:"American journal of agricultural economics"
~isPartOf:"The journal of consumer marketing"
~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
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Search: subject_exact:"Konsumentenforschung"
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Beschwerdemanagement
Consumer behaviour
667
Konsumentenverhalten
667
Beziehungsmarketing
146
Relationship marketing
146
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
109
Kundenzufriedenheit
109
USA
98
United States
98
Brand image
71
Markenimage
71
Brand management
61
Markenführung
61
Einzelhandel
46
Emotion
46
Retail trade
46
Brand
45
Markenartikel
44
Customer service
36
Kundenservice
36
Online retailing
35
Online-Handel
35
Food
32
Lebensmittel
32
Social Web
32
Social web
32
Dienstleistungssektor
31
Service industry
31
Advertising effects
30
China
30
Viral marketing
30
Virales Marketing
30
Werbewirkung
30
Experiment
29
Theorie
26
Theory
26
Willingness to pay
25
Zahlungsbereitschaftsanalyse
25
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Article
22
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22
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22
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English
22
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Matos, Celso Augusto de
2
Mattila, Anna S.
2
Svari, Sander
2
Svensson, Göran
2
Barone, Ada Maria
1
Bejou, David
1
Berenguer Contrí, Gloria
1
Bone, Paula Fitzgerald
1
Breazeale, Michael
1
Cesmeci, Caner
1
Choi, Beom Joon
1
Chou, En-Yi
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
De Meyer, Christine F.
1
Donato, Carmela
1
Edvardsson, Bo
1
Fan, Alei
1
Fayos-Gardó, Teresa
1
Fuentes Blasco, María
1
Gil Saura, Irene
1
Harrison-Walker, L. Jean
1
Henrique, Jorge Luiz
1
Jang, Sharon
1
Kapitan, Sommer
1
Kim, Namwoon
1
La, Suna
1
Lacey, Russell
1
Ladhari, Riadh
1
Lin, Cheng-Yu
1
Ling, I-Ling
1
Liu, Yi-Fen
1
Madupalli, Ramana Kumar
1
Moliner Velázquez, Beatriz
1
Moliner-Velázquez, Beatriz
1
Ozcan, Timucin
1
Palmer, Adrian
1
Petzer, Daniel J.
1
Poddar, Amit
1
Rosa, Fernando de
1
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American journal of agricultural economics
The journal of consumer marketing
The journal of services marketing
Journal of business research : JBR
39
Journal of hospitality marketing & management
26
International journal of hospitality management
24
Journal of retailing and consumer services
21
Journal of service research : JSR
14
European journal of marketing : EJM
13
Psychology & marketing
12
International journal of contemporary hospitality management
11
International journal of consumer studies
9
Service business
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of retailing
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of marketing
7
Journal of service research
7
Services marketing quarterly
7
Business horizons
5
Cogent business & management
5
Journal of the Academy of Marketing Science
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The service industries journal
5
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of marketing management : MM
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
3
International journal of electronic commerce : IJEC
3
International journal of production economics
3
Journal of air transport management
3
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ECONIS (ZBW)
22
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
4
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
5
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
6
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
7
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
8
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
9
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
10
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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