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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"The service industries journal"
~person:"Chang, Hong-Sheng"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Customer value
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Dienstleistungsqualität
2
Hotel industry
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Hotellerie
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Kundenwert
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Service quality
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Taiwan
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Chang, Hong-Sheng
Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
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4
Guo, Peng
4
Hoitash, Udi
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Bedard, Jean C.
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Brown, J. Owen
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Sharma, Divesh S.
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Wang, Dechun
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Blay, Allen D.
2
Boone, Jeffery P.
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Brandon, Duane M.
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Cahan, Steven F.
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Cameran, Mara
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Chang, Hsihui
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Chao, Pei
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Auditing : a journal of practice & theory
The service industries journal
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Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
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2
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
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