Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Hong-Sheng Chang and Han-Liang Hsiao
| Year of publication: |
2008
|
|---|---|
| Authors: | Chang, Hong-Sheng ; Hsiao, Han-Liang |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 3/4, p. 513-528
|
| Subject: | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Strukturgleichungsmodell | Structural equation model | Hotellerie | Hotel industry | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003751922