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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"African journal of economic and management studies : AJEMS"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bank
41
Business process management
8
Prozessmanagement
8
Dienstleistungsqualität
5
Ghana
5
Service quality
5
Beziehungsmarketing
4
Competitive advantage
4
Customer satisfaction
4
India
4
Indien
4
Microfinance
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Mikrofinanzierung
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Nigeria
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Organisatorischer Wandel
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Relationship marketing
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Bapat, Dhananjay
1
Izogo, Ernest Emeka
1
Komunda, Mabel
1
Narteh, Bedman
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Ogba, Ike-Elechi
1
Osarenkhoe, Aihie
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Praedu, Chukwunonso
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Reza, Abdi
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Business process management journal
Advances in business process management
African journal of economic and management studies : AJEMS
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
The service industries journal
6
International journal of bank marketing
5
Journal of retailing and consumer services
5
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Quality management journal : QMJ
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
European research studies
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
3
Journal of digital banking
3
Pakistan journal of commerce and social sciences
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
Benchmarking : an international journal
2
Business and Economic Research : BER
2
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ECONIS (ZBW)
4
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1
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
2
Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
3
Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
Saved in:
4
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
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