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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"International journal of financial services management : IJFSM"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bank
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Business process management
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Data envelopment analysis
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Data-Envelopment-Analyse
8
Efficiency
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Finanzdienstleistung
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Singh, Shamsher
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Bapat, Dhananjay
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Jham, Vimi
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Kamal, Raj
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Komunda, Mabel
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Kumar, Devendra
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Osarenkhoe, Aihie
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Business process management journal
Advances in business process management
International journal of financial services management : IJFSM
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
The service industries journal
6
International journal of bank marketing
5
Journal of retailing and consumer services
5
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Quality management journal : QMJ
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
European research studies
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
3
Journal of digital banking
3
Pakistan journal of commerce and social sciences
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
African journal of economic and management studies : AJEMS
2
Benchmarking : an international journal
2
Business and Economic Research : BER
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ECONIS (ZBW)
6
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1
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
2
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
3
Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
4
The impact of service delivery quality on customer satisfaction in Indian banks
Singh, Shamsher
- In:
International journal of financial services management …
6
(
2013
)
1
,
pp. 60-78
Persistent link: https://www.econbiz.de/10009752163
Saved in:
5
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
6
The impact of ATM services on customer satisfaction in Indian banks
Singh, Shamsher
- In:
International journal of financial services management …
5
(
2011
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10009317722
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