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isPartOf:"Business process management journal"
~isPartOf:"Advances in business process management"
~isPartOf:"Strategic change : SC ; briefings in entrepreneurial finance"
~subject:"Kundenzufriedenheit"
~subject:"Prozessmanagement"
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Kundenzufriedenheit
Prozessmanagement
Bank
29
Business process management
8
India
4
Indien
4
Microfinance
4
Mikrofinanzierung
4
Organisatorischer Wandel
4
Organizational change
4
Competitive advantage
3
Credit
3
Deutschland
3
Dienstleistungsqualität
3
Germany
3
Großbritannien
3
KMU
3
Kredit
3
SME
3
Service quality
3
United Kingdom
3
Wettbewerbsvorteil
3
Automation
2
Automatisierung
2
Bank lending
2
Banking
2
Beziehungsmarketing
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Crowdfunding
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Customer satisfaction
2
Financial product
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Financial services
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Finanzdienstleistung
2
Finanzprodukt
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Information technology
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Informationstechnik
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Kreditgeschäft
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1994-2012
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Andronikidis, Andreas
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Bapat, Dhananjay
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Burger, Andreas
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Georgiou, Andreas C.
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1
Grau, Corinna
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Heckl, Diana
1
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1
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Komunda, Mabel
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Maguire, Stuart
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Mahal, Ashish
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Ojiako, Udechukwu
1
Osarenkhoe, Aihie
1
Paltayian, George
1
Randeree, Kasim
1
Weiß, Burkhard
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Business process management journal
Advances in business process management
Strategic change : SC ; briefings in entrepreneurial finance
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The IUP journal of bank management : IJBM
6
The service industries journal
6
Diskussionsbeiträge zur Bankbetriebslehre
5
International journal of bank marketing
5
Journal of retailing and consumer services
5
SpringerLink / Bücher
5
Die Bank
4
European research studies
4
Gabler Edition Wissenschaft
4
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Pakistan journal of commerce and social sciences
4
Quality management journal : QMJ
4
Service business
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Bankinnovationen
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
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ECONIS (ZBW)
10
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1
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10
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10
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date (newest first)
date (oldest first)
1
How to build responsive service processes in German banks : the role of process documentation and the myth of automation
Oberle, Laura Johanna
- In:
Business process management journal
29
(
2023
)
2
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014230855
Saved in:
2
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
3
Linking strategic orientation with performance : implication for Indian banks
Bapat, Dhananjay
- In:
Strategic change : SC ; briefings in entrepreneurial finance
26
(
2017
)
4
,
pp. 403-411
Persistent link: https://www.econbiz.de/10011821151
Saved in:
4
Prozessperformance und Organisationskultur : eine empirische Untersuchung des Zusammenhangs auf Basis der Strukturgleichungsanalyse
Grau, Corinna
-
2014
Persistent link: https://www.econbiz.de/10010434691
Saved in:
5
A business continuity management maturity model for the UAE banking sector
Randeree, Kasim
;
Mahal, Ashish
;
Narwani, Anjli
- In:
Business process management journal
18
(
2012
)
3
,
pp. 472-492
Persistent link: https://www.econbiz.de/10009572155
Saved in:
6
Remedy or cure for service failure? : effects of service recovery on customer satisfaction and loyalty
Komunda, Mabel
;
Osarenkhoe, Aihie
- In:
Business process management journal
18
(
2012
)
1
,
pp. 82-103
Persistent link: https://www.econbiz.de/10009526155
Saved in:
7
Automatic identitfication of structural process weaknesses in flow chart diagrams
Winkelmann, Axel
;
Weiß, Burkhard
- In:
Business process management journal
17
(
2011
)
5
,
pp. 787-807
Persistent link: https://www.econbiz.de/10009376131
Saved in:
8
The critical consequences of project drift : a case study in the UK banking sector
Hedley, Julie
;
Ojiako, Udechukwu
;
Johansen, Eric
; …
- In:
Business process management journal
16
(
2010
)
4
,
pp. 772-786
Persistent link: https://www.econbiz.de/10008648010
Saved in:
9
Steuerung der Performance von Dienstleistungsprozessen : Konzeption eines Frameworks zur Steuerung der Prozessperformance am Beispiel des Kreditprozesses
Heckl, Diana
-
2010
Persistent link: https://www.econbiz.de/10012878626
Saved in:
10
Effizienzanalyse auf Prozessebene : Benchmarking von Transaktionen mit der Data Envelopment Analysis am Beispiel eines bankbetrieblichen Prozesses
Burger, Andreas
-
2009
Persistent link: https://www.econbiz.de/10003945373
Saved in:
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