//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Discussion paper series / IZA"
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Journal of vocational behavior"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Call centre
18
Callcenter
18
Arbeitspsychologie
5
Organizational psychology
5
Arbeitsproduktivität
4
Labour productivity
4
Arbeitskräfte
3
Arbeitsleistung
3
Arbeitsverhalten
3
Calling
3
Customer service
3
Job performance
3
Kundenservice
3
Work behaviour
3
Workforce
3
Arbeitszufriedenheit
2
Burnout
2
Consumer behaviour
2
Deutschland
2
Führungskräfte
2
Germany
2
Job satisfaction
2
Konsumentenverhalten
2
Leadership
2
Managers
2
Netherlands
2
Niederlande
2
Personalführung
2
Social relations
2
Soziale Beziehungen
2
USA
2
United States
2
Vocation
2
2007-2010
1
Alternative work arrangements
1
Anforderungsprofil
1
Animal protection
1
Arbeitsbedingungen
1
Arbeitsgruppe
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Diefendorff, James M.
1
Frenkel, Stephen
1
Gabriel, Allison S.
1
Goodwin, Robyn E.
1
Groth, Markus
1
Liao, Hui
1
Little, Laura M.
1
Maitlis, Sally
1
Nelson, Debra L.
1
Quade, Matthew J.
1
Rothbard, Nancy P.
1
Schabram, Kira
1
Shi, Junqi
1
Wang, Mo
1
Ward, Andrew
1
Wilk, Steffanie L.
1
Zhan, Yujie
1
more ...
less ...
Published in...
All
Discussion paper series / IZA
Academy of Management journal : AMJ
Journal of vocational behavior
Work, employment & society : a journal of the British Sociological Association
2
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
1
European journal of international management : EJIM
1
European management journal
1
Human resource management
1
International journal of happiness and development
1
International journal of work innovation : IJWI
1
Journal of Asia Business Studies
1
Journal of business strategy
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of managerial psychology
1
Journal of service management
1
Manufacturing & service operations management : M & SOM
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
1
Services marketing quarterly
1
The international journal of human resource management
1
The journal of law, economics, and organization
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira
;
Maitlis, Sally
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 584-609
Persistent link: https://www.econbiz.de/10011689407
Saved in:
2
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
3
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
4
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
5
Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Little, Laura M.
;
Nelson, Debra L.
;
Quade, Matthew J.
; …
- In:
Journal of vocational behavior
79
(
2011
)
3
,
pp. 724-733
Persistent link: https://www.econbiz.de/10009406757
Saved in:
6
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->